1. Introduction
1.1. These Terms and Conditions (the "Terms of Sale") govern the sale of Products and our Services through our Website at www.dussl.com (the “Website”), which operates using the Shopify platform.
1.2. By purchasing the Products from our Website, subscribing to any of our Services, or indicating your consent, you agree to be legally bound by these Terms of Sale. If you do not accept these Terms of Sale, please do not place an Order or set up a Subscription.
1.3. These Terms of Sale are supplemented by our Website Terms of Use, Privacy Policy, and Cookies Policy, which govern your use of our Website and our use of your personal data.

2. Definitions and Interpretation
2.1. In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

• “Account” the user account created on our Website to manage Orders and Subscriptions;
• “Contract” means a contract for the purchase and sale of Products or for subscribing to our Services, as applicable and where the context provides, as explained in Clause 9;
• “Gift Card” a digital voucher purchased via our Website and redeemable only for Products sold on our Website;
• “Order” means the Product Order and/or the Subscription Order, where applicable and where the context provides;
• “Order Confirmation” means our acceptance and confirmation of your Product Order;
• “Order Number” means the reference number for your Order;
• “Product Order” means your order for Products;
• “Products” any Products offered for sale or Subscription through our Website;
• “Services” any services offered via our Website, including our Subscription Service;
• “Subscription” means your subscription to the Subscription Service;
• “Subscription Confirmation” means our acceptance and confirmation of your Subscription;
• “Subscription Order” means your order for your Subscription;
• “Subscription Service” a recurring delivery service for Products, subject to your selected preferences;
• “You/Your” refers to the individual purchasing Products and/or a Subscription using our Website.

2.2. Unless the context otherwise requires, each reference in these Terms of Sale to:
2.2.1. “writing”, and any similar term, includes a reference to any communication effected by electronic or facsimile transmission or similar means;
2.2.2. a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time; and
2.2.3. a Clause is a reference to a clause in these Terms of Sale.

3. About us
3.1. We are dussl Limited, a company registered in Scotland (company number: SC815138) and our registered office is at Unit 2 Studio 17, 1103 Argyle Street, Glasgow, United Kingdom, G3 8ND (“dussl”, “we”, “us” or “our”).
3.2. You can contact us via email at: hello@dussl.com.
3.3. We are committed to providing clear information about our Products, our Services, your rights, and how to contact us for support.

4. Access to and Use of the Website
4.1. Access to the Website is free of charge.
4.2. It is your responsibility to make any and all arrangements necessary in order to access the Website.
4.3. Access to the Website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue the Website (or any part of it) at any time and without notice. We will not be liable to you in any way if the Website (or any part of it) is unavailable at any time and for any period.
4.4. Use of the Website is subject to our Website Terms of Use. Please ensure that you have read them carefully and that you understand them.

5. Age Restrictions
Consumers may only purchase Products and/or Services via the Website if they are at least 18 years of age.

6. Business Customers
These Terms of Sale do not apply to customers purchasing Products or Subscriptions in the course of business. If you are a business customer and wish to discuss becoming a stockist of our Products, please contact us at: hello@dussl.com.

7. Scope of the Terms of Sale
7.1. These Terms of Sale apply to both purchases of our Products and/or our Services.
7.2. Specific terms and conditions or policies for certain other items (e.g., Gift Cards or promotional offers) may also apply and will be referenced on our Website, in our Terms of Sale, during checkout and/or in promotional materials.
7.3. These Terms of Sale set out your legal rights and responsibilities, as well as our obligations when you purchase our Products and Services.

8. Setting Up an Account
8.1. To purchase Products, you have the option to either create an Account on our Website or checkout as a guest. However, to subscribe to our Services, you must create an Account. The Website will guide you through the process in each case.
8.2. When creating an Account, you agree to:
8.2.1. provide accurate and up to date information;
8.2.2. maintain the confidentiality of your Account details, including your password; and
8.2.3. notify us immediately if you suspect any unauthorised use of your Account.
8.3. If you choose to checkout as a guest, you must still provide accurate and complete information necessary to process your purchase. By checking out as a guest, you acknowledge that you will not have access to certain features available to Account holders, such as order history or faster checkout on future purchases.
8.4. You are responsible for all activities conducted under your Account or as a guest. We are not liable for any loss or damage resulting from unauthorised access unless caused by our negligence.
8.5. We reserve the right to suspend or terminate your Account if we suspect any breach of these
Terms of Sale or any of our other applicable terms and conditions.

9. Formation of Contract
9.1. Purchases of Products
9.1.1. When you place a Product Order for Products via our Website, that constitutes an offer to purchase those Products.
9.1.2. We will acknowledge receipt of your Product Order by sending an Order Confirmation email.
9.1.3. The Contract between us is formed when we send you the Order Confirmation email, subject to full payment for the Products being made up front.
9.2. Subscriptions
9.2.1. By subscribing to our Services, you agree to receive recurring deliveries of selected Products at the frequency chosen by you during signup.
9.2.2. The Contract for Subscription is formed when we send you a Subscription Confirmation email accepting your Subscription Order.
9.2.3. By completing your Subscription Order, you agree that:
9.2.3.1. your chosen payment method will be automatically charged at the price and frequency specified during signup, until you cancel your Subscription; and
9.2.3.2. we will notify you of any changes to the price, frequency, or terms of your Subscription with reasonable advance notice.
9.2.4. You can amend or cancel your Subscription at any time by following the instructions on our Website.
9.2.5. You can amend, pause, cancel, reactivate, or resubscribe to your Subscription at any time by following the instructions on our Website.
9.2.6. You will receive an email confirmation when you pause, cancel, reactivate, or resubscribe to your Subscription.
9.2.7. You will not receive an email confirmation for minor amendments to your Subscription, such as changes to the product quantity, size, or similar adjustments.
9.2.8. You are responsible for ensuring your Subscription details, including payment method, delivery address, and product preferences, are accurate and up to date.
9.2.9. Amendments, pauses, or cancellations to your Subscription will take effect at the start of the next billing cycle unless otherwise specified.
9.3. General
9.3.1. Before submitting your Order, you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
9.3.2. If, during the Order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your Order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your Order and treat the Contract as being at an end. If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you.
9.3.3. No part of the Website constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending you an Order Confirmation or a Subscription Confirmation (as applicable) by email. Only once we have sent you an Order Confirmation or a Subscription Confirmation will there be a legally binding Contract between us and you.
9.3.4. Order Confirmations shall contain the following information:
9.3.4.1. your Order Number;
9.3.4.2. confirmation of the Products ordered including details of the main characteristics of those Products;
9.3.4.3. fully itemised pricing for the Products ordered including, where appropriate, taxes, delivery and other additional charges; and
9.3.4.4. shipping method.
9.3.5. Subscription Confirmations shall contain the following information:
9.3.5.1. Subscription reference number;
9.3.5.2. details of the Products;
9.3.5.3. frequency of deliveries;
9.3.5.4. the next/upcoming subscription date; and
9.3.5.5. the option to 'Manage my Subscription'.
9.3.6. In the unlikely event that we do not accept or cannot fulfil your Order for any reason, we will explain why in writing. No payment will be taken under normal circumstances. If we have taken payment any such sums will be refunded to you as soon as possible and in any event within 10 business days.
9.3.7. Any refunds due under this Clause 9 will be made using the same payment method that you used when placing the Order.


10. Product Descriptions
10.1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Products available from us correspond to the actual Products. Please note, however, the following:
10.2. images of Products are for illustrative purposes only. There may be slight variations in colour between the image of a Product and the actual Product sold due to differences in computer displays and lighting conditions; and
10.3. images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Products may vary.
10.4. Where appropriate, you may be required to select the required size, the SPF rating, number, and which type of Product you are purchasing.
10.5. Minor changes may, from time to time, be made to certain Products, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Products and will not normally affect your use of those Products.
10.6. In some cases, as described in the relevant Product descriptions, we may also make more significant changes to certain Products or to the price of those Products. If we do so, we will inform you at least 30 days in advance of the changes becoming effective. If you are not happy with the changes, you may end the Contract as described below.
10.7. We may from time to time withdraw certain Products from sale. If any Products purchased by you (by Subscription only) are likely to be affected by such withdrawal, we will inform you in writing at least 30 days in advance. You will be refunded in full for any Products paid for that you will not receive due to their withdrawal. Refunds will be made within 10 business days of the date of withdrawal, using your original payment method.

11. Payment
11.1. When you click [Pay Now] during checkout, you authorise us (via our payment processor, Shopify) to immediately attempt to debit the payment method you provided.
11.2. Payment is initiated at the moment you click [Pay Now] and payment for Subscriptions, Products, and related delivery charges must always be made in advance.
11.3. If your payment method cannot be successfully charged (for example, due to insufficient funds, expired card details, or other issues), we will notify you via an automated email.
11.4. The email will contain instructions, including a secure link to our Website, where you can resubmit the payment using a valid payment method.
11.5. You are responsible for ensuring that your payment details are accurate, complete, and up to date to avoid payment failures.
11.6. If we do not receive successful payment within a reasonable period (e.g., 7 days from the initial payment attempt), we reserve the right to:
11.6.1. cancel your Order or Subscription; and
11.6.2. notify you of the cancellation.
11.7. We may, at our discretion, attempt to process the payment again within a short period following the initial failure. You will be notified if further attempts are unsuccessful.
11.8. All prices on our Website include VAT. If the VAT rate changes between your Order being placed and us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
11.9. If you have chosen to receive Products as part of an ongoing Subscription, you will be billed in advance before each delivery of Products, as per your chosen Subscription frequency.
11.10. Delivery charges are not included in the price of Products displayed on the Website. Delivery options and related charges will be presented to you as part of the Order process.
11.11. We make all reasonable efforts to ensure that all prices shown on the Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated every 12 months. Changes in price will not affect any Order that you have already placed.
11.12. All prices are checked before we accept your Product Order or your Subscription Order. In the unlikely event that we have shown incorrect pricing information, we will contact you in writing to inform you of the mistake.
11.13. If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order.
11.14. If the correct price is higher than that shown when you make your Order, we will give you the option to purchase the Products at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If you do not respond within 30 days, we will treat your Order as cancelled and inform you of the cancellation in writing.
11.15. If we mistakenly accept and process an Order where an obvious and unmistakable pricing error has been made, which you could have reasonably recognised as mispricing, we have the right to end the Contract, refund any sums paid, and require you to return the affected Products to us.
11.16. Payment is processed through Shopify Payments, which accepts major credit and debit cards (e.g., Visa, Mastercard, American Express) and other payment methods as listed at checkout.

By completing a purchase, you authorise Shopify Payments to charge your chosen payment method for the total amount, including applicable taxes and delivery charges.
11.17. Shopify Payments operates as a secure third-party payment processor. We do not store or have access to your full payment card details.
11.18. All payments are subject to validation checks and authorisation by your card issuer or payment provider. If your payment is declined, your Order will not be processed.

Refunds will be processed through Shopify Payments and credited to the original payment method. Refund times are usually up to 10 business days but may vary depending on your payment provider and bank processing times.
11.19. Prices are displayed in GBP (£) and include VAT where applicable.

For more information about how Shopify Payments handles your data, please review their privacy policy.
11.20. If any payment due to us is not made on time, we may charge you interest on the overdue sum at the rate of 6% above the base lending rate of The Bank of Scotland. Interest will accrue on a daily basis from the due date until the actual date of payment of the overdue sum, whether before or after judgment. Any interest due must be paid at the same time as the overdue sum.
11.21. If you do not make any payment due to us within 7 days of a payment reminder (issued via Shopify or other automated means), we reserve the right to suspend delivery of the Products. If payment is still not received within 30 days of the initial reminder, we may cancel the Contract. Outstanding sums, including any accrued interest, will remain due and payable despite cancellation.
11.22. If you believe that we have charged you an incorrect amount, please contact us as soon as reasonably possible to let us know. You will not be charged interest on any sums disputed in good faith under this Clause 11.22.
11.23. If you believe that we have charged you an incorrect amount, please contact us as soon as reasonably possible to let us know. You will not be charged interest on any sums disputed in good faith under this Clause 11.

12. Delivery, Risk and Ownership
12.1. We use Royal Mail to deliver our Products.
12.2. All Products purchased through the Website will normally be delivered as follows:
12.2.1. for one-off purchases, Products will normally be delivered within the delivery times as stated on our Website, unless otherwise agreed or specified during the Order process at the checkout (subject to delays caused by events outside of our control, for which see Clause 17);
12.2.2. for the ongoing supply of Products by Subscription, Products will normally be delivered in accordance with our delivery times, as stated on our Website, and we will continue delivering the Products until your Subscription is ended either by you or us; and
12.3. Subscription deliveries will occur on the agreed schedule (e.g., every 6 weeks) based on your chosen Subscription frequency at the point of purchase.
12.4. We offer free delivery for any Orders over £40.
12.5. You will receive email notifications before each scheduled delivery, allowing you to modify, pause, or cancel your upcoming delivery if needed. You can make changes to your Subscription at any time in your Account, but changes must be made at least 48 hours before the scheduled dispatch date to take effect for that dispatch date.
12.6. If a Subscription payment fails or is declined, we will notify you, and the delivery may be delayed or cancelled until the issue is resolved.
12.7. If for any reason we are unable to deliver the Products to your chosen delivery address, Royal Mail will leave a note for you to collect the Order, reschedule delivery or will attempt to deliver on a different day. If we cannot contact you despite our reasonable efforts, or we cannot arrange re- delivery or collection, we may end the Contract and issue you with a refund, but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
12.8. In the unlikely event that we fail to deliver the Products on time, if any of the following apply you may treat the Contract as being at an end immediately:
12.8.1. we have refused to deliver your Products; or
12.8.2. in light of all relevant circumstances, delivery within that time period was essential; or
12.8.3. you told us when ordering the Products that delivery within that time period was essential.
12.9. If you do not wish to cancel or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date for the Products in question. If we fail to meet the new deadline, you may then treat the Contract as being at an end.
12.10. You may cancel some or all of the Products provided that separating the Products is possible and would not significantly reduce their value. Any sums that you have already paid for cancelled Products and their delivery will be refunded to you within 10 business days. Please note that if any cancelled Products are delivered to you, you must return them to us or arrange with us for their collection. In either case, we will bear the cost of returning the cancelled Products.
12.11. In some limited circumstances we may need to suspend the delivery of Products to you for one or more of the following reasons:
12.11.1. to fix technical problems with the Products or to make necessary minor technical changes;
12.11.2.to update the Products to comply with relevant changes in the law or other regulatory requirements; and/or
12.11.3. to make more significant changes to the Products.
12.12. If we need to suspend delivery of the Products, we will inform you in advance of the suspension and explain why it is necessary (unless we need to suspend delivery for urgent or emergency reasons such as a dangerous problem with the Products, in which case we will inform you as soon as reasonably possible after suspension). No payment will be taken from you while delivery is suspended If suspension lasts (or we tell you that it is going to last) for more than 3 months, you may end the Contract as described below.
12.13. We may suspend delivery of the Products if we do not receive payment on time for those Products from you. We will inform you of the non-payment on the due date, however if you do not make payment within 14 days of our notice, we may suspend delivery of the Products until we have received all outstanding sums due from you. If we do suspend delivery of the Products, we will inform you of the suspension. You will not be charged for any Products while delivery is suspended. If you have contacted us to dispute any charges in good faith, we will not suspend delivery of the Products.
12.14. Delivery shall be deemed complete and the responsibility for the Products will pass to you once we have delivered the Products to the address you have provided.
12.15. Ownership of the Products passes to you once we have received payment in full of all sums due (including any applicable delivery charges) for those Products.
12.16. Any refunds due under this Clause 12 will be made using the same payment method that you used when ordering the Products.

13. Faulty, Damaged or Incorrect Products
13.1. By law, we must provide Products that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information we have provided). If any Products you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Products, please contact us at: hello@dussl.com as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement.
13.2.Your available remedies will be as follows:
13.2.1. you have a 30-day right to reject the Products if they do not conform to the agreed standards (e.g., are faulty, damaged, or not as described). This period begins on the day you receive the Products. To receive a full refund, the Products must be unused, unopened, sealed, and in their original packaging.
13.2.2. if you do not wish to reject the Products, or if the 30-day rejection period has expired, you may request a replacement.
13.3. Replacements will be provided at no cost to you, within a reasonable time, and without significant inconvenience.
13.4. If a replacement is impossible or disproportionate, we may offer you a partial refund instead.
13.5. Important: Due to the perishable nature of the Products once opened, issues must relate to Products that have been used as directed and within their recommended shelf life (e.g., 6 or 12 months after opening, as indicated on the packaging).
13.6. If the replacement Product still does not conform to the agreed standards (or if we fail to provide a replacement within a reasonable time):
13.6.1. you may request another replacement, or
13.6.2. choose to keep the Product at a reduced price, or
13.6.3. reject the Product and receive a refund.
13.7. If you reject the Product more than six months after receiving it, we may reduce the refund to reflect the use you have had from the Product, taking into account its shelf life and perishable nature.
13.8. If the Products fail to last a reasonable amount of time (considering their shelf life and usage instructions), you may still be entitled to a partial refund within 6 years of delivery. However, after 6 months, it will be your responsibility to prove that the issue existed at the time of delivery.
13.9. Please note that you will not be eligible to claim under this Clause 13 if we informed you of the fault(s), damage or other problems with the Products before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Products for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Products for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.
13.10. Please also note that you may not cancel or return Products to us under this Clause 13 merely because you have changed your mind. If you are a consumer, you have a legal right to a 14 calendar day cooling-off period within which you can cancel and return Products for this reason (please see Clause 14 for further details).
13.11. To return Products to us for any reason under this Clause 13, please visit the Website or email hello@dussl.com to arrange for a collection and return. We will be fully responsible for the costs of returning Products under this Clause 13 and will reimburse you where appropriate.
13.12. Refunds (whether full or partial, including reductions in price) under this Clause 13 will be issued within 10 business days of the day on which we agree that you are entitled to the refund.
13.13. Any and all refunds issued under this Clause 13 will include all delivery costs for the affected Products, unless your Order qualified for free delivery.
13.14. Refunds under this Clause 13 will be made using the same payment method that you used when ordering the Products.
13.15. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

14. Cancelling and Returning Products if You Change Your Mind
14.1. If you are a consumer, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and we have sent you your Order Confirmation, i.e. when the Contract between you and us is formed. You may also cancel for any reason before we send the Order Confirmation.
14.2. If the Products are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Products.
14.3. If the Products are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Products.
14.4.If the Products are being delivered on a regular basis under a Subscription, the cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the first delivery of Products (but does not apply to subsequent deliveries).
14.5. If you wish to exercise your right to cancel under this Clause 14, you must inform us of your decision within the cooling-off period. Cancellation by email is effective from the date on which you send us your message. Please note that the cooling-off period lasts for whole calendar days. If, for example, you send us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted. If you would prefer to contact us directly to cancel, please email us: hello@dussl.com.
14.6. In each case, providing us with your name, address, email address, telephone number, and Order Number.
14.7. We accept returns for all Products under this Clause 14, provided they are in pristine condition. This means that they are unopened, unused (which includes any obvious use of the container the Products are in) and any seals are intact.
14.8. Please note that you may lose your legal right to cancel under this Clause 14 in the following circumstances:
14.8.1. if the Products are sealed for health or hygiene reasons and you have unsealed those Products after receiving them;
14.8.2. you have opened the Product packaging or it looks like it has been opened;
14.8.3. you have used any of the Products; and/or
14.8.4. the Product dispensers have been deployed.
14.9. Please ensure that you return Products to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel under this Clause 14.
14.10. It is your responsibility to return the Products to us in unused, unopened, and re-sellable condition. You must bear the cost of returning the Products unless they are faulty or not as described.
14.11. Once we receive the returned Products, we will inspect them to ensure they are in pristine, re-sellable condition. If the Products meet these conditions, we will process a refund for the value of the returned Products.
14.12. If your original Product Order was below the free delivery threshold, the original delivery cost will not be refunded, unless the Products are faulty or not as described.
14.13. If your original Product Order qualified for free delivery, no additional charges will apply.
14.14. If the Products are faulty or not as described, we will reimburse you for the cost of returning them and refund both the value of the Products and the original delivery cost, in accordance with Clause 13.
14.15. To arrange a return, please contact us at: hello@dussl.com.
14.16. Refunds under this Clause 14 will be issued to you within 14 calendar days of the following:
14.16.1.the day on which we receive the Products back; or
14.17. the day on which you inform us (supplying evidence) that you have sent the Products back; or
14.18. if we have not yet provided an Order Confirmation, Subscription Confirmation or have not yet dispatched the Products, the day on which you inform us that you wish to cancel the Contract.
14.19. Refunds under this Clause 14 may be subject to deductions in the following circumstances:
14.19.1. refunds may be reduced for any diminished value in the Products resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if we issue a refund before we have received the Products and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the Products have been handled excessively.
14.20. Refunds under this Clause 14 will be made using the same payment method that you used when ordering the Products.
14.21. If after using a Product, you decide that the Product isn't right for you, we recommend passing it on to a close friend or family member who could benefit from the Product. This helps us all to align with our sustainability ethos of minimising impact on the environment.

15. Your Other Rights to End the Contract
15.1. You may end the Contract at any time if we have informed you of a forthcoming change to the Products that you do not agree to.
15.2. If we have suspended delivery of the Products for more than 3 calendar months or we have informed you that we are going to suspend delivery for more than 3 calendar months, you may end the Contract.
15.3. If you no longer wish to receive Products from us and wish to end your Subscription before your Subscription period is complete you can do so at anytime via your online account or by contacting us at: hello@dussl.com. Any Products that have already been dispatched at the time of cancellation must be accepted, and you will remain responsible for the payment of those Products.
15.4. If a Subscription is cancelled at the point of payment, you will still be required to accept fulfilment and payment for any Products included in that payment cycle.
15.5. You also have a legal right to end the Contract at any time if we are in breach of it. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
15.6. You will be refunded in full for any Products paid for that you have not yet received or will not receive due to your cancellation. Refunds under this Clause 15 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when ordering the Products.
15.7. If you wish to exercise your right to cancel under this Clause 15, you may do so in any way you wish, however for your convenience we offer the ability to instantly cancel your subscription via Manage my Subscription within your online account and will include a link to it in emails relating to your Subscription. If you would prefer to contact us directly to cancel, please use the following details: hello@dussl.com.
15.8. In each case, providing us with your name, address, email address, telephone number, and Order Number or Subscription reference.

16. Our Liability to Consumers
16.1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale (or the Contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created. We will not be responsible for any loss or damage that is not foreseeable.
16.2. To the fullest extent permitted by law, our liability is limited to the value of the Products purchased.
16.3. We only supply Products for domestic and private use by consumers. We make no warranty or representation that the Products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
16.4. Nothing in these Terms of Sale seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
16.5. We are not liable for any adverse reactions caused by improper use, failure to follow Product instructions, or incompatibility with individual sensitivities.
16.6.Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.


17. Events Outside of our Control (Force Majeure)
17.1. We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.
17.2. If any event described under this Clause 17 occurs that is likely to adversely affect our performance of any of our obligations under these Terms of Sale:
17.2.1. we will inform you as soon as is reasonably possible; and
17.2.2. we will take all reasonable steps to minimise the delay;
17.3. To the extent that we cannot minimise the delay, our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that we are bound by will be extended accordingly.
17.4. We will inform you when the event outside of our control is over and provide details of any new dates, times or availability of Products as necessary.
17.5. If the event outside of our control continues for more than 3 calendar months we will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 10 business days of the date on which the Contract is cancelled.
17.6. If an event outside of our control occurs and continues for more than 3 calendar months and you wish to cancel the Contract as a result, you may do so by emailing us at hello@dussl.com, which is our main point of contact.
17.7. In each case, providing us with your name, address, email address, telephone number, and Order Number or Subscription reference. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 10 business days of the date on which the Contract is cancelled.

18. Communication and Contact Details
18.1. If you wish to contact us with general questions or complaints, you may contact us by email at: hello@dussl.com.
18.2. For matters relating to the Products, your Subscription or your Order, please contact us by email at: hello@dussl.com.
18.3. For matters relating to cancellations, please contact us by email at: hello@dussl.com.

19. Complaints and Feedback
19.1. We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
19.2. If you wish to complain about any aspect of your dealings with us, please contact us in one of the following ways:
19.2.1. by email, addressed to hello@dussl.com;
19.2.2. using our contact form on our Website; or
19.2.3. via DM on our Instagram account.

20. How we Use Your Personal Information (Data Protection)
We will only use your personal information as set out in our Privacy Policy.

21. GiftCards
21.1. Gift Cards are offered in digital form as e-gift cards, which can be purchased and redeemed exclusively through the Website.
21.2. Gift Cards are available for purchase by UK residents aged 18 or over.
21.3. Purchasers must ensure they provide accurate information during checkout, including the recipient’s email address.
21.4. Upon successful purchase, the Gift Card will be delivered to the email address provided during the checkout process.
21.5. The purchaser may forward the Gift Card email to the intended recipient; however, the email will contain the unique redemption code and all necessary instructions for use.
21.6. We are not liable for errors caused by the purchaser providing incorrect or incomplete email addresses.
21.7. Gift Cards can only be redeemed on the Website and are not valid for use with third-party retailers, marketplaces, or physical stores.
21.8. To redeem, the recipient must enter the unique code in the designated “Gift Card” field during checkout.
21.9. Multiple Gift Cards can be used in a single transaction.
21.10. Gift Cards cannot be redeemed for cash, exchanged for another Gift Card, or used to purchase subscriptions, gift bundles, or other items excluded from Gift Card use, unless otherwise stated. 21.11.The total order value must not exceed the available balance on the Gift Card unless supplemented by another accepted payment method.
21.12. Recipients can check the remaining balance on a Gift Card by following the link provided in the activation email.
21.13. Gift Cards cannot be topped up or reloaded once purchased.
21.14. Gift Cards are valid for 24 months from the date of issue. After this period, any unused balance will be forfeited, and the Gift Card will no longer be redeemable.
21.15. Subject to Clause 21.19, Gift Cards are non-transferable, non-refundable, and may not be copied, sold, or exchanged.
21.16. Unauthorised transfers may result in the cancellation of the Gift Card without prior notice. 21.17.If a Product purchased with a Gift Card is returned and approved for refund under our Returns Policy, the refund will be applied back to the original Gift Card.
21.18. If a purchase was made using a Gift Card and another payment method, refunds will be allocated on a pro-rata basis between the two payment methods.
21.19.Purchasers have the right to cancel the purchase of a Gift Card within 14 days of purchase, provided the Gift Card has not been activated (via the activation link) or redeemed.
21.20. To cancel, please contact us at: hello@dussl.com with your order details and a clear request for cancellation.
21.21. Refunds for cancelled Gift Cards will be processed within 14 days of receipt of the cancellation request and will be issued to the original payment method.
21.22. Once a Gift Card has been activated or redeemed, cancellation rights no longer apply, as the purchase will be considered fully performed.
21.23. The recipient is solely responsible for safeguarding the Gift Card code. We are not liable for lost, stolen, or deleted Gift Cards or for any Gift Card that cannot be delivered due to issues such as spam filters, firewalls, or full email inboxes.
21.24. We reserve the right to void any Gift Card if we reasonably suspect it has been obtained fraudulently or used unlawfully.
21.25. Suspended or cancelled Gift Cards will not be reinstated unless it can be demonstrated that the suspension or cancellation was in error.

22. Disclaimers for the Products
22.1. The Products we sell are for personal use only and are not intended to diagnose, treat, cure, or prevent any medical condition.
22.2. Products containing SPF are designed to provide sun protection as indicated, but must be used in accordance with the instructions. Reapplication is recommended after swimming, towelling, sweating, or prolonged exposure / in full sun.
22.3. Always conduct a patch test before using any new product. Discontinue use if irritation occurs, and consult a healthcare professional if symptoms persist.
22.4. Results from using our beauty Products may vary depending on individual skin types, conditions, and environmental factors. We do not guarantee specific results from the use of our Products, including SPF protection, which depends on proper application and adherence to instructions.
22.5. Some Products may contain allergens or active ingredients. Please review the ingredient list and consult a healthcare professional if you have specific concerns.
22.6. We are not liable for any adverse reactions caused by improper use, failure to follow Product instructions, or incompatibility with individual sensitivities.

23. Discount Codes
23.1. From time to time, we may offer discount codes, promotional codes, or offer codes (collectively referred to as “Discount Codes”) through various promotional activities or communications. These Discount Codes are redeemable towards purchases made on our Website, subject to exclusions and other restrictions as outlined in this section.
23.2. Discount Codes are only valid when issued directly by us or through our authorised promotional partners. Codes provided by unauthorised third parties, including third-party websites, are not valid and will not be honoured.
23.3. Each Discount Code is valid for single use only, is non-transferable, and cannot be redeemed for cash or any cash equivalent.
23.4. Discount Codes must be applied at checkout in the designated “Discount code” field prior to completing payment. Missed Discount Codes cannot be applied retrospectively after an order has been placed.
23.5. Discount Codes may not be combined with other promotions, offers, or Discount Codes in a single order unless explicitly stated. Only one Discount Code can be used per order.
23.6. Discount Codes are not applicable to certain items, including but not limited to:
23.6.1. Subscriptions (beyond the first order in some cases);
23.6.2. Gift Cards; or
23.6.3. other exclusions as specified during the promotional period.
23.7. Discount Codes may be subject to expiry dates, as specified in the promotional material or communication. Expired Discount Codes are void and will not be accepted.
23.8. Discount Codes are void if copied, transferred, sold, or exchanged, except as explicitly permitted by dussl.
23.9. The value of any Discount Code will not be refunded or credited back if Products purchased with the code are returned.
23.10. We are not responsible for lost, stolen, corrupted, or unauthorised use of Discount Codes.
23.11.We reserve the right to refuse or cancel Discount Codes if we reasonably suspect fraud, misuse, or any violation of these Terms of Sale.
23.12. Discount Codes issued for specific promotions (e.g., student discounts or friends & family offers) are limited to the audience or group for which they were intended. Any unauthorised use may result in the cancellation of the code or orders associated with it.
23.13. From time to time, Discount Codes may be distributed by spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivised by dussl.
23.14. When using Discount Codes promoted by a third-party, please note that the individual or entity may have been compensated for their endorsement or promotion of the code.

24. Miscellaneous
24.1. We may transfer (assign) our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms of Sale will not be affected and our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
24.2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without our express written permission.
24.3. The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale. No third party has rights to enforce these Terms of Sale under the Contract (Third Party Rights) (Scotland) Act 2017.
24.4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
24.5. No failure or delay by us in exercising any of our rights under these Terms of Sale means that we have waived that right, and no waiver by us of a breach of any provision of these Terms of Sale means that we will waive any subsequent breach of the same or any other provision.
24.6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If we change these Terms of Sale as they relate to your Order, we will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Products you have already received, and we will arrange for a full refund (including delivery charges) which will be paid within 10 business days of your cancellation.
24.7. If any provision of these Terms of Sale is found invalid or unenforceable, the remaining provisions shall remain in full force.
24.8. This contract constitutes the entire agreement between you and us regarding the supply of Products and our Services.

25. Governing Law and Jurisdiction
25.1. These Terms of Sale and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, Scots law. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence.
25.2. If you are a consumer, any dispute, controversy, proceedings or claim between you and us relating to these Terms of Sale, or the relationship between you and us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.